Smart Go Privacy Policy

Last updated: March 2026

This Privacy Policy explains how Operion For Smart Solutions ("Company", "We", "Us", or "Our") collects, uses, stores, protects, and shares information when you use the Smart Go mobile application and related services.

By using Smart Go, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the application.

1. Who We Are

Smart Go is a workforce attendance, tracking, and employee management application provided by Operion For Smart Solutions.

Company Address:
Operion For Smart Solutions
8 El Laselky Street, Above Al Baraka Bank
New Maadi, Cairo, Egypt

Contact Email: info@operionss.com

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information

  • Full name
  • Email address
  • Phone number
  • Company name
  • Job title or employee identifier
  • Profile photo, where applicable

2.2 Attendance and Work Data

  • Check-in and check-out times
  • Attendance logs
  • Shift-related information
  • Work activity data related to attendance and presence
  • Requests or notes submitted by users through the application

2.3 Location Data

  • Precise location data (GPS)
  • Approximate location data, where supported
  • Location history related to attendance events, where enabled by the employer or system administrator

2.4 Background Location

Smart Go may collect location data even when the application is running in the background or closed, where such functionality is enabled and required for attendance tracking, geofencing, route validation, field employee monitoring, or location-based workforce verification.

2.5 Device Information

  • Device model
  • Operating system and version
  • Unique device identifiers
  • Mobile network information
  • IP address
  • Application version
  • Crash and performance diagnostics

2.6 Camera, Photos, and Files

  • Photos captured for attendance verification, profile setup, documentation, or related business processes
  • Images selected or uploaded by users
  • Files or attachments submitted through the application, where applicable

2.7 Biometric or Identity Verification Data

Where enabled by the organization using Smart Go, the application may process attendance verification data, including biometric-related workflows or identity verification information, solely for attendance, access control, identity confirmation, and workforce management purposes, in accordance with applicable law and organizational policy.

2.8 Notifications and Communication Data

  • Push notification tokens
  • Notification interaction data
  • Support inquiries and communications sent to us

3. How We Use Information

We use collected information for the following purposes:

  • To register and manage user accounts
  • To record employee attendance and working hours
  • To verify employee presence, movement, or assigned work location
  • To enable location-based attendance and geofencing features
  • To verify attendance using submitted images, photos, or identity-related data
  • To manage field operations, employee monitoring, and workforce administration
  • To send notifications, alerts, and work-related updates
  • To improve application functionality, reliability, and performance
  • To respond to support requests and user inquiries
  • To comply with legal obligations, internal company policies, and security requirements
  • To prevent fraud, misuse, unauthorized access, or other harmful activities

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds, where applicable:

  • User consent
  • Performance of a contract or employment-related service
  • Compliance with legal obligations
  • Legitimate business interests, including attendance management, workforce administration, and security

5. How We Share Information

We do not sell personal information. We may share information only in the following situations:

  • With the employer, organization, or administrator that provides Smart Go to its employees or users
  • With service providers that help us operate the application and related systems
  • With hosting, cloud, messaging, analytics, or infrastructure providers
  • With integrated enterprise systems, including ERP or HR systems such as ERPNext, where applicable
  • When required by law, regulation, legal process, or governmental request
  • To protect rights, safety, property, users, the Company, or the public
  • In connection with a merger, acquisition, restructuring, or transfer of assets

6. Third-Party Services

Smart Go may rely on third-party tools or services to provide certain functionality. These may include:

  • Google Maps or similar mapping/location services
  • Firebase Cloud Messaging for push notifications
  • Firebase Analytics, Crash Reporting, or similar diagnostic tools
  • Cloud hosting or storage providers
  • ERPNext or other backend/business platforms used by the customer organization

These third-party services may collect and process certain technical or usage data in accordance with their own privacy policies.

7. Cookies and Similar Technologies

Smart Go and related web services may use cookies, local storage, session technologies, and similar tools to maintain sessions, improve security, remember preferences, analyze performance, and enhance the user experience.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including operational, legal, contractual, administrative, and security requirements.

Retention periods may vary depending on:

  • The nature of the data collected
  • The employer or customer organization's settings and policies
  • Legal and regulatory requirements
  • Dispute resolution, audit, and enforcement needs

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction. These measures may include:

  • Secure access controls
  • Encryption in transit where applicable
  • Restricted administrative access
  • Logging and monitoring
  • System maintenance and security review practices

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. User Rights

Depending on applicable law and organizational policy, users may have the right to:

  • Request access to their personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of their personal data
  • Request restriction of processing
  • Withdraw consent, where processing is based on consent
  • Object to certain types of processing where permitted by law
  • Request a copy of their personal data

To exercise any of these rights, please contact us at info@operionss.com.

11. Children’s Privacy

Smart Go is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

12. International Data Processing

Your information may be processed and stored in systems or servers located in different jurisdictions, depending on the hosting environment, service infrastructure, or customer deployment model. By using the application, you understand that your information may be transferred and processed in accordance with this Privacy Policy and applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the application, the website, or other reasonable means. The updated version will be indicated by a revised "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

Operion For Smart Solutions
8 El Laselky Street, Above Al Baraka Bank
New Maadi, Cairo, Egypt
Email: info@operionss.com
Website: https://operionss.com